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Box Office Policies

Box Office Purchases

Discounted Tickets

  • Tickets for events are discounted for SU/ESF students when purchased in person at the Box Office. Individuals must physically present their own SU/ESF ID at the Schine Box Office to receive the discounted ticket price for those events. Discounted rates will not be honored over the phone.


  • Valid payment types for ticket purchases made at the Schine Box Office, including Regal movie passes, include the following:
  • There is a $25 service charge on all returned checks. This amount will be automatically deducted from your bank account.
  • The Schine Box Office offers no refunds or exchanges of purchased tickets. 

Phone Orders

Tickets for selected events can be purchased over the phone by calling the Schine Box Office at (315)-443-4517 during Box Office business hours.

  • Not all events are available for purchase over the phone.
  • Individuals ordering tickets over the phone are charged the General admission price plus a $1.25 processing fee for each ticket purchased
  • MasterCard, VISA and Discover are the only acceptable forms of payment for phone orders.
  • All orders placed over the phone must be paid in full at the time of purchase and will be available for pick-up at the Schine Box Office during business hours through the date of the event.

Online Orders

Tickets for selected events can be purchased online.

  • Not all events are available for online purchase.
  • Customers purchasing tickets online must print their own tickets via Tickets @ Home.
  • Online purchases can only be made using MasterCard, Visa, American Express or Discover.
  • Online orders will be assessed a $1.25 handling fee for each ticket purchased.